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Our network services are based in the City of London. Our systems are highly-automated, self-monitoring and highly-reliable. Because of this, we can spend more time helping you get the most from our services - and deliver new, market-leading ways to help you to succeed.
Our interconnects and carriers
Leveraging our own network capabilities and partner networks, we benefit from using six primary interconnects from a mix of Level 1 carriers and innovative companies (including BT Wholesale, BandX, Telecom 1 and Citrus), and employ technologies from Nokia, Ericsson and Telsys. Our ability to choose from alternative carriers lets us select the best quality call route and provide routing redundancy and fault tolerance.
We're driven by innovation
Our track-record proves our ability to deliver ground-breaking services, and includes several 'world-firsts'. We've used our own GenX software to drive the greatest value from industry-leading products from the top network vendors. Developed from the outset with a focus on quality and economic efficiency, GenX allows us to offer high-performance and competitively-priced telecoms solutions.
| Gen3 (our third generation network) | ||
| Year | Development | |
| 1995 | Gen3 launched, with Unified Messaging (voice and Fax) on UK Geographic numbers | World First |
| 1996 | Gen3 is integrated with third party personal number systems | |
| 1997 | Personal Number (PN) system launched. Free PN's given away. | World First |
| 2001 | Customers are upgraded to GenX accounts, without charge. | |
| 2004 | The last Gen3 switch is retired after nine years commercial service | |
| GenX (our next generation network) | ||
| Year | Development | |
| 1998 | New features planned. Development starts. | |
| 1999 | Development ongoing. | |
| 2000 | GenX launched, with dmVoice and dmFax. | |
| 2001 | dmCalls is launched - a speaker-independent voice-activated outbound dialling service. | World First |
| 2002 | Web-driven ecommerce system for dealers introduced. | |
| 2003 | dmSwitchboard launched, with XML-scripted control system. | World First |
| 2004 | dmAllTalk makes its debut in the voice conferencing arena. dmAnswers, a human answering service, is introduced with static routing. | |
| 2005 | ProVoiceOver and dmAnswers are upgraded to use dynamic routing, and can use multiple call centres. | World First |
| 2006 | XScript is launched, for high-end enterprise-grade telephony. VOIP development continues. | World First |
Making your life easier with 'convience' services
Our technologies provide extra convenience for customers, making it simple to view usage logs, read messages, check account details and pay bills.
